A 12-hour instructor-led online training program for restaurant and hospitality employees across front-of-house, kitchen, supervisory, and management roles. The training builds practical, job-related skills for daily restaurant operations, with structured in-session exercises and role-based deliverables participants apply directly to their current work.
This training builds job-related workflow skills for front-of-house, kitchen, reservations, and management staff. It supports employees in handling the digital ordering systems, guest communication routines, online ordering platforms, and shift coordination they work with every day. Each session pairs short guided instruction with hands-on practice exercises participants complete in real time, and each day produces a concrete deliverable participants can use in their role.
This module focuses on job-related guest communication and reservation workflows used in daily restaurant operations. It covers handling reservation inquiries, coordinating private event and catering follow-ups, managing walk-in and waitlist communication, and supporting consistent guest communication practices within daily service operations.
This module focuses on the use of digital tools, including AI-assisted drafting, to support workplace communication tasks in restaurant operations. It covers drafting and editing workplace content such as menus, daily specials, social media posts, and customer messages, with an emphasis on accuracy checks and review of content before use in daily operations.
This module focuses on operational documentation and customer record-keeping practices used in restaurant workflows. It covers workflow documentation, use of templates and checklists, customer record updates, and structured communication practices to support consistency in front-of-house and back-of-house coordination.
This training focuses on strengthening practical workplace skills used in daily restaurant operations, with structured workplace procedures and digital support tools that assist employees in carrying out routine operational tasks with greater consistency and accuracy.
The program strengthens practical workplace skills used in daily restaurant operations: guest communication, reservation coordination, menu and content updates, online ordering platform handling, and internal workflow coordination.
Each session introduces structured workplace procedures and digital support tools that help employees carry out routine tasks with greater consistency and accuracy, with in-session practice tying the content directly to the participant's role.
The program also supports communication and coordination between front-of-house, kitchen, supervisory, and management roles, helping the team deliver consistent service across shifts and adapt as restaurant tools and processes evolve — strengthening each employee's ability to perform their current role.
The training consists of 12 hours of instruction delivered over 6 sessions of 2 hours each. Each session focuses on practical, role-related workplace skills that apply directly to daily restaurant operations. The schedule can be delivered over consecutive days or distributed across multiple weeks to accommodate business operational needs and employee availability.
These materials are designed to support practical application of training content in the workplace.
Participants attend the scheduled live training sessions and complete the practical workplace exercises tied to their role. Progress is assessed through attendance, completed worksheets, and the role-based deliverables each participant produces during the cohort.
Completion is recognised when a participant meets attendance expectations and submits the final 30-day workplace implementation plan tied to their current role.
Training may be delivered through live online sessions, private employer-sponsored group training, hybrid delivery, or onsite workshops depending on workplace and scheduling needs.
Training materials, participation records, practical exercises, and completion confirmation can be provided to support employer training records where required.
This cohort is led by Yang (Nic) Ma, Lead Instructor at Employer Training Canada — a practitioner with hands-on experience training restaurant and hospitality teams on guest communication routines, workplace content drafting, online ordering platform management, guest record-keeping, and operational coordination across restaurant roles. Digital tools, including AI-assisted drafting support, are introduced as productivity aids alongside human review.
Background credentials include an independent Canada Digital Adoption Program (CDAP) Digital Advisor role (Innovation, Science and Economic Development Canada, June 2022 – March 2025). Full bio on the Instructors page and Instructor Bio PDF.
This is employer-sponsored skills training delivered as an instructor-led cohort. Participants practise the workflows during sessions and produce role-based deliverables they bring back to their current work — it is not consulting, coaching, mentorship, or a marketing service.
Employer Training Canada is a training provider, not a grant application agency. Employers are responsible for their own funding applications, and funding approval is determined by the relevant program administrator.
Live online private employer cohorts. Pick a start date below to request booking. Cohorts run weekly on Mondays — schedule auto-rolls forward.
Tell us about your business, team roles, and timeline. We'll help map this course to a practical employer training plan.