Terms of Service

1. Who we are and what these Terms cover

"Employer Training Canada" is the operating brand name of 1417497 B.C. LTD., a British Columbia corporation ("we", "us", "our"). Our registered office is 13571 Commerce Parkway, Suite 200, Richmond, BC, V6V 2Z8, Canada.

These Terms of Service govern your use of our website (employertraining.ca) and any training services you purchase from us, whether as an employer paying for a cohort or as a participant enrolled by your employer. By using our website or enrolling in a training program, you agree to these Terms.

2. What we provide

We deliver structured, role-based, live-online training cohorts for Canadian small and mid-sized employers. A typical program is a 12-hour cohort over six 2-hour sessions, with practical deliverables (worksheets, SOPs, checklists, implementation plans) for each participant.

We are a training provider. We are not a grant agency, government partner, employment recruiter, or legal/accounting advisor. We do not submit funding applications on behalf of employers and we do not log into any government portal or employer account on anyone's behalf.

3. Booking and payment

• Quotes: tuition is quoted per participant. The current standard rate and any volume terms are confirmed in a written quote before booking.
• Invoicing entity: invoices are issued by 1417497 B.C. LTD. (GST# 751031410RT0001) operating as Employer Training Canada. Payment terms appear on the invoice.
• Payment timing: tuition is payable in full before the cohort starts, unless we have agreed in writing to a different schedule.
• Taxes: GST is added where applicable.
• Currency: all amounts are in Canadian Dollars (CAD) unless stated otherwise.

4. No-refund policy

Tuition is non-refundable. Once an employer has paid for one or more cohort seats, the payment remains payable in full regardless of subsequent events. By paying tuition, you acknowledge and accept this policy.

Specifically, no refund applies when:

• The employer changes its mind about enrolling.
• An enrolled employee no-shows, attends only part of the cohort, or chooses to withdraw.
• An enrolled employee leaves the employer's organization before or during the training.
• The employer's BC Employer Training Grant (or any other third-party funding) application is denied, partially approved, or delayed. Pursuing government funding is the employer's own process; the tuition paid to us is a separate commercial commitment.
• The training does not produce a specific business outcome the employer hoped for (sales growth, hire rate, etc.). Training outcomes depend on many factors outside our control; tuition is for the delivery of the training, not for a guaranteed result.

Seat transfers (different from refunds)

If the originally enrolled employee leaves the employer's organization before the cohort starts, the employer may transfer that seat to a different current employee at no extra cost. Transfer requests must be made at least 48 hours before the next scheduled session, and the replacement participant must fit the cohort's audience profile. Seat transfers are a courtesy and may be declined at our discretion if the substitute does not fit the cohort.

If we cancel a cohort

In the unlikely event that we cancel an entire cohort (e.g., instructor unavailability for the full cohort, insufficient enrollment to run the session, or force majeure on our side), the employer will receive one of the following at our discretion:

• Reschedule the paid seats to the next available cohort of the same course at no extra cost; or
• Credit equal to the amount paid, applicable toward any other Employer Training Canada training program, valid for 12 months from the cancellation date.

Cash refund is not offered even in this scenario. This is the only situation in which any "money back" recourse exists, and it is delivered as a reschedule or credit.

Individual session disruptions

If a single session within an otherwise-running cohort is disrupted (technical issue, instructor illness affecting one session, internet outage, etc.), we will reschedule the affected session at no extra cost within a reasonable timeframe. No refund or credit applies to delayed individual sessions.

5. Participant responsibilities

• Attend the scheduled live sessions and complete the practical worksheets, to the extent the participant's employer has time-allocated for it.
• Use the materials and templates we provide for the participant's own work and within their employer's organization. Do not resell or redistribute our materials outside the participant's employer.
• Respect other participants. We host a small-cohort, professional learning environment.

6. Intellectual property

All training materials, course outlines, worksheets, templates, SOPs, slide decks, recordings, and brand assets are the intellectual property of 1417497 B.C. LTD. We grant the employer and enrolled participants a non-exclusive, non-transferable license to use these materials inside the employer's own organization, for internal operational purposes, forever.

You may not resell, sublicense, or redistribute our materials to anyone outside the employer's organization without our written permission. You may not strip out our branding and present materials as your own work.

7. Funding and the B.C. Employer Training Grant

Funding approval, reimbursement amount, and timing are determined by the program administrator (Government of British Columbia / WorkBC). Employers are responsible for verifying current program rules through the official Government of British Columbia and WorkBC pages.

8. Disclaimers

• We deliver training; we do not guarantee specific business outcomes (sales increases, hire results, ranking improvements, etc.). Outcomes depend on factors outside our control.
• Our training is general professional development. It is not legal, accounting, medical, or other licensed-professional advice. Please consult appropriate licensed advisors for those areas.
• For Wellness Clinic training cohorts: our training is for administrative and marketing staff only — front desk, intake admin, marketing, clinic management. We do not train licensed practitioners on clinical practice, diagnosis, treatment, or chart documentation. All templates and SOPs follow a strict no-PHI-in-AI rule. Clinics remain responsible for compliance with PIPEDA, applicable provincial health-information laws, College of practitioner standards, and any EMR/charting requirements.
• We make our best effort to keep website content accurate, but information can become out of date. Government program rules in particular can change without notice. Verify against official sources before making decisions.

9. Limitation of liability

To the maximum extent permitted by Canadian law, our total liability for any claim arising out of or relating to your use of our website or our training services is limited to the amount you paid us for the specific training cohort that gave rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

This limitation does not exclude or limit liability that cannot be excluded under applicable law (for example, liability for fraud or gross negligence).

10. Privacy

How we handle personal information is described in our Privacy Policy. By using our services, you agree to the practices described there.

11. Governing law and disputes

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply in BC. Any dispute will be resolved in the courts located in the Province of British Columbia, Canada.

Before starting any formal proceeding, we ask that you contact us at contact@employertraining.ca so we can try to resolve the matter directly. We commit to responding within 10 business days.

12. Changes to these Terms

We may update these Terms occasionally. If we make material changes, we will update the "Last updated" date at the top of this page and, where the changes affect ongoing engagements, notify the affected employers by email. Continued use after the update means acceptance of the revised Terms.

13. Contact

Questions, feedback, or notices regarding these Terms: contact@employertraining.ca

1417497 B.C. LTD., operating as Employer Training Canada
13571 Commerce Parkway, Suite 200
Richmond, BC, V6V 2Z8, Canada